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Unexplained Crash when trying to back up

Posted: Sat Jan 07, 2023 6:51 am
by jseifertjr@gmail.com
I'm using DiveLog DT - have had it for years. I upgraded my MacBook Pro to a new MacBook Air M1 Running Ventura 13.1. The DiveLog DT was migrated. I checked the AppStore for a more recent version, there isn't one. My DiveLog DT version is 4.8.0 (4.206). When trying to backup the app keeps crashing (report below). What can I do to keep it from crashing or is there a workaround?

Translated Report (Full Report Below)
-------------------------------------

Process: DiveLogDT [2209]
Path: /Applications/DiveLogDT.app/Contents/MacOS/DiveLogDT
Identifier: com.moremobilesoftware.divelogdt
Version: 4.8.0 (4.206)
App Item ID: 411603212
App External ID: 853969627
Code Type: ARM-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2023-01-07 08:40:12.4866 -0500
OS Version: macOS 13.1 (22C65)
Report Version: 12
Anonymous UUID: F26969D2-24ED-4BCD-CB01-1378CDC73BB4


Time Awake Since Boot: 1200 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000068
Exception Codes: 0x0000000000000001, 0x0000000000000068

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [2209]

VM Region Info: 0x68 is not in any region. Bytes before following region: 105553518919576
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-/rwx SM=NUL ...(unallocated)

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 DiveLogDT 0x100180498 0x10001c000 + 1459352
1 DiveLogDT 0x1001a8ab8 0x10001c000 + 1624760
2 DiveLogDT 0x1001a8ab8 0x10001c000 + 1624760
3 DiveLogDT 0x10016e93c 0x10001c000 + 1386812
4 AppKit 0x18594e5dc -[NSViewController release] + 236
5 libobjc.A.dylib 0x18222c168 AutoreleasePoolPage::releaseUntil(objc_object**) + 196
6 libobjc.A.dylib 0x182228870 objc_autoreleasePoolPop + 256
7 AppKit 0x1858efb7c -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2208
8 AppKit 0x1858e39e4 -[NSApplication run] + 464
9 AppKit 0x1858bae28 NSApplicationMain + 880
10 dyld 0x182267e50 start + 2544

Thread 1:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0

Thread 2:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0

Thread 3:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0

Thread 4:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x18255ca00 __select + 8
1 CoreFoundation 0x18269a344 __CFSocketManager + 636
2 libsystem_pthread.dylib 0x18259106c _pthread_start + 148
3 libsystem_pthread.dylib 0x18258be2c thread_start + 8

Thread 5:
0 libsystem_kernel.dylib 0x182551d70 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1825638a4 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18255a5c4 mach_msg_overwrite + 540
3 libsystem_kernel.dylib 0x1825520ec mach_msg + 24
4 CoreFoundation 0x182670bc0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18266f4ac __CFRunLoopRun + 1232
6 CoreFoundation 0x18266e888 CFRunLoopRunSpecific + 612
7 CoreFoundation 0x1826f57f8 CFRunLoopRun + 64
8 DiveLogDT 0x1001826f8 0x10001c000 + 1468152
9 libsystem_pthread.dylib 0x18259106c _pthread_start + 148
10 libsystem_pthread.dylib 0x18258be2c thread_start + 8

Thread 6:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x182551d70 mach_msg2_trap + 8
1 libsystem_kernel.dylib 0x1825638a4 mach_msg2_internal + 80
2 libsystem_kernel.dylib 0x18255a5c4 mach_msg_overwrite + 540
3 libsystem_kernel.dylib 0x1825520ec mach_msg + 24
4 CoreFoundation 0x182670bc0 __CFRunLoopServiceMachPort + 160
5 CoreFoundation 0x18266f4ac __CFRunLoopRun + 1232
6 CoreFoundation 0x18266e888 CFRunLoopRunSpecific + 612
7 AppKit 0x185a1a410 _NSEventThread + 172
8 libsystem_pthread.dylib 0x18259106c _pthread_start + 148
9 libsystem_pthread.dylib 0x18258be2c thread_start + 8

Thread 7:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0

Thread 8:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0

Thread 9:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0

Thread 10:
0 libsystem_pthread.dylib 0x18258be18 start_wqthread + 0


Thread 0 crashed with ARM Thread State (64-bit):
x0: 0x0000000000000000 x1: 0x000000010260bc00 x2: 0x000000015513c000 x3: 0x0000000000000003
x4: 0x0000600002b9b0d0 x5: 0x0000070700000000 x6: 0x0000000000000600 x7: 0x0000000000000000
x8: 0x0000000000000060 x9: 0x0000000000000002 x10: 0x0000000000000000 x11: 0x0000000000000002
x12: 0x0000000000000002 x13: 0x0000000000000000 x14: 0x000000000000099f x15: 0x00000000ffff7dff
x16: 0x000000018258baf0 x17: 0x00000001823f6764 x18: 0x0000000000000000 x19: 0x0000000000000000
x20: 0x0000000102516000 x21: 0x0000000154217590 x22: 0x00000001dd8f7b60 x23: 0x00000000a1a1a1a1
x24: 0xa3a3a3a3a3a3a3a3 x25: 0x0000000000000001 x26: 0x0000000000000002 x27: 0x0000000000000000
x28: 0x0000000000000001 fp: 0x000000016fde35d0 lr: 0x00000001001a8ab8
sp: 0x000000016fde35c0 pc: 0x0000000100180498 cpsr: 0x60001000
far: 0x0000000000000068 esr: 0x92000006 (Data Abort) byte read Translation fault

Binary Images:
0x10001c000 - 0x100453fff com.moremobilesoftware.divelogdt (4.8.0) <51f4a0cb-cca4-37f9-98b7-88dafb4a6451> /Applications/DiveLogDT.app/Contents/MacOS/DiveLogDT
0x1858b7000 - 0x1867c1fff com.apple.AppKit (6.9) <dbbd4dea-6c68-3200-a81b-79b6a62f4669> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x18221c000 - 0x182261d9f libobjc.A.dylib (*) <fc6d1c4f-2e83-37cc-b972-c5529f1c0e40> /usr/lib/libobjc.A.dylib
0x182262000 - 0x1822ecb63 dyld (*) <487cfdeb-9b07-39bf-bfb9-970b61aea2d1> /usr/lib/dyld
0x18258a000 - 0x182596ffb libsystem_pthread.dylib (*) <132084c6-c347-3489-9ac2-fcaad21cdb73> /usr/lib/system/libsystem_pthread.dylib
0x182551000 - 0x182589ff3 libsystem_kernel.dylib (*) <aebf397e-e2ef-3a49-be58-23d4558511f6> /usr/lib/system/libsystem_kernel.dylib
0x1825ef000 - 0x182ac6fff com.apple.CoreFoundation (6.9) <fd16d6d9-10c0-323b-b43b-9781c4a4d268> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)
Writable regions: Total=1.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.7G(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 256K 2
Activity Tracing 256K 1
CG backing stores 3328K 4
CG image 1888K 41
ColorSync 544K 27
CoreAnimation 42.8M 112
CoreGraphics 32K 2
CoreImage 656K 2
CoreServices 256K 1
CoreUI image data 3584K 30
Foundation 176K 2
Image IO 112K 5
Kernel Alloc Once 32K 1
MALLOC 311.1M 62
MALLOC guard page 192K 10
MALLOC_MEDIUM (reserved) 944.0M 8 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
SQLite page cache 1536K 12
STACK GUARD 56.2M 11
Stack 13.3M 11
VM_ALLOCATE 144K 9
__AUTH 1841K 362
__AUTH_CONST 24.8M 590
__CTF 756 1
__DATA 44.4M 580
__DATA_CONST 28.5M 597
__DATA_DIRTY 2426K 231
__FONT_DATA 2352 1
__LINKEDIT 767.4M 7
__OBJC_CONST 4703K 327
__OBJC_RO 65.4M 1
__OBJC_RW 1986K 1
__TEXT 598.0M 619
dyld private memory 256K 1
mapped file 204.2M 46
shared memory 992K 20
=========== ======= =======
TOTAL 3.4G 3738
TOTAL, minus reserved VM space 2.1G 3738



-----------
Full Report
-----------

{"app_name":"DiveLogDT","timestamp":"2023-01-07 08:40:12.00 -0500","app_version":"4.8.0","slice_uuid":"51f4a0cb-cca4-37f9-98b7-88dafb4a6451","adam_id":"411603212","build_version":"4.206","platform":1,"bundleID":"com.moremobilesoftware.divelogdt","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.1 (22C65)","roots_installed":0,"name":"DiveLogDT","incident_id":"01CA846F-F901-4FF4-BD46-C693B95182FD"}
{
"uptime" : 1200,
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "Mac14,2",
"coalitionID" : 1250,
"osVersion" : {
"train" : "macOS 13.1",
"build" : "22C65",
"releaseType" : "User"
},
"captureTime" : "2023-01-07 08:40:12.4866 -0500",
"incident" : "01CA846F-F901-4FF4-BD46-C693B95182FD",
"pid" : 2209,
"translated" : false,
"cpuType" : "ARM-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2023-01-07 08:39:52.7672 -0500",
"procStartAbsTime" : 29188389055,
"procExitAbsTime" : 29661392665,
"procName" : "DiveLogDT",
"procPath" : "\/Applications\/DiveLogDT.app\/Contents\/MacOS\/DiveLogDT",
"bundleInfo" : {"CFBundleShortVersionString":"4.8.0","CFBundleVersion":"4.206","CFBundleIdentifier":"com.moremobilesoftware.divelogdt"},
"storeInfo" : {"storeCohortMetadata":"8|date=1504573838000&amp;sf=143441","itemID":"411603212","deviceIdentifierForVendor":"2FFF0572-1125-5B7A-B36B-EA79DEBB9B05","thirdParty":true,"softwareVersionExternalIdentifier":"853969627"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.moremobilesoftware.divelogdt",
"crashReporterKey" : "F26969D2-24ED-4BCD-CB01-1378CDC73BB4",
"throttleTimeout" : 2147483647,
"sip" : "enabled",
"vmRegionInfo" : "0x68 is not in any region. Bytes before following region: 105553518919576\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-\/rwx SM=NUL ...(unallocated)",
"exception" : {"codes":"0x0000000000000001, 0x0000000000000068","rawCodes":[1,104],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"KERN_INVALID_ADDRESS at 0x0000000000000068"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":2209},
"vmregioninfo" : "0x68 is not in any region. Bytes before following region: 105553518919576\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n MALLOC_NANO (reserved) 600018000000-600020000000 [128.0M] rw-\/rwx SM=NUL ...(unallocated)",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 0,
"threads" : [{"triggered":true,"id":29865,"threadState":{"x":[{"value":0},{"value":4334861312},{"value":5722324992},{"value":3},{"value":105553161990352},{"value":7726646165504},{"value":1536},{"value":0},{"value":96},{"value":2},{"value":0},{"value":2},{"value":2},{"value":0},{"value":2463},{"value":4294934015},{"value":6481820400,"symbolLocation":0,"symbol":"pthread_mutex_unlock"},{"value":6480160612,"symbolLocation":0,"symbol":"nanov2_try_free_default"},{"value":0},{"value":0},{"value":4333854720},{"value":5706446224},{"value":8012135264,"symbolLocation":224,"symbol":"_main_thread"},{"value":2711724449},{"value":11791448172606497699},{"value":1},{"value":2},{"value":0},{"value":1}],"flavor":"ARM_THREAD_STATE64","lr":{"value":4296706744},"cpsr":{"value":1610616832},"fp":{"value":6171801040},"sp":{"value":6171801024},"esr":{"value":2449473542,"description":"(Data Abort) byte read Translation fault"},"pc":{"value":4296541336,"matchesCrashFrame":1},"far":{"value":104}},"queue":"com.apple.main-thread","frames":[{"imageOffset":1459352,"imageIndex":0},{"imageOffset":1624760,"imageIndex":0},{"imageOffset":1624760,"imageIndex":0},{"imageOffset":1386812,"imageIndex":0},{"imageOffset":619996,"symbol":"-[NSViewController release]","symbolLocation":236,"imageIndex":1},{"imageOffset":65896,"symbol":"AutoreleasePoolPage::releaseUntil(objc_object**)","symbolLocation":196,"imageIndex":2},{"imageOffset":51312,"symbol":"objc_autoreleasePoolPop","symbolLocation":256,"imageIndex":2},{"imageOffset":232316,"symbol":"-[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:]","symbolLocation":2208,"imageIndex":1},{"imageOffset":182756,"symbol":"-[NSApplication run]","symbolLocation":464,"imageIndex":1},{"imageOffset":15912,"symbol":"NSApplicationMain","symbolLocation":880,"imageIndex":1},{"imageOffset":24144,"symbol":"start","symbolLocation":2544,"imageIndex":3}]},{"id":29879,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]},{"id":29880,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]},{"id":29924,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]},{"id":29938,"name":"com.apple.CFSocket.private","frames":[{"imageOffset":47616,"symbol":"__select","symbolLocation":8,"imageIndex":5},{"imageOffset":701252,"symbol":"__CFSocketManager","symbolLocation":636,"imageIndex":6},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":4},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":4}]},{"id":29949,"frames":[{"imageOffset":3440,"symbol":"mach_msg2_trap","symbolLocation":8,"imageIndex":5},{"imageOffset":75940,"symbol":"mach_msg2_internal","symbolLocation":80,"imageIndex":5},{"imageOffset":38340,"symbol":"mach_msg_overwrite","symbolLocation":540,"imageIndex":5},{"imageOffset":4332,"symbol":"mach_msg","symbolLocation":24,"imageIndex":5},{"imageOffset":531392,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":160,"imageIndex":6},{"imageOffset":525484,"symbol":"__CFRunLoopRun","symbolLocation":1232,"imageIndex":6},{"imageOffset":522376,"symbol":"CFRunLoopRunSpecific","symbolLocation":612,"imageIndex":6},{"imageOffset":1075192,"symbol":"CFRunLoopRun","symbolLocation":64,"imageIndex":6},{"imageOffset":1468152,"imageIndex":0},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":4},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":4}]},{"id":29956,"name":"com.apple.NSEventThread","frames":[{"imageOffset":3440,"symbol":"mach_msg2_trap","symbolLocation":8,"imageIndex":5},{"imageOffset":75940,"symbol":"mach_msg2_internal","symbolLocation":80,"imageIndex":5},{"imageOffset":38340,"symbol":"mach_msg_overwrite","symbolLocation":540,"imageIndex":5},{"imageOffset":4332,"symbol":"mach_msg","symbolLocation":24,"imageIndex":5},{"imageOffset":531392,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":160,"imageIndex":6},{"imageOffset":525484,"symbol":"__CFRunLoopRun","symbolLocation":1232,"imageIndex":6},{"imageOffset":522376,"symbol":"CFRunLoopRunSpecific","symbolLocation":612,"imageIndex":6},{"imageOffset":1455120,"symbol":"_NSEventThread","symbolLocation":172,"imageIndex":1},{"imageOffset":28780,"symbol":"_pthread_start","symbolLocation":148,"imageIndex":4},{"imageOffset":7724,"symbol":"thread_start","symbolLocation":8,"imageIndex":4}]},{"id":30271,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]},{"id":30422,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]},{"id":30423,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]},{"id":30424,"frames":[{"imageOffset":7704,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":4}]}],
"usedImages" : [
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"arch" : "arm64",
"base" : 4295081984,
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"size" : 4423680,
"uuid" : "51f4a0cb-cca4-37f9-98b7-88dafb4a6451",
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"name" : "DiveLogDT",
"CFBundleVersion" : "4.206"
},
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"arch" : "arm64e",
"base" : 6535475200,
"CFBundleShortVersionString" : "6.9",
"CFBundleIdentifier" : "com.apple.AppKit",
"size" : 15773696,
"uuid" : "dbbd4dea-6c68-3200-a81b-79b6a62f4669",
"path" : "\/System\/Library\/Frameworks\/AppKit.framework\/Versions\/C\/AppKit",
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"CFBundleVersion" : "2299.30.116"
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"arch" : "arm64e",
"base" : 6478217216,
"size" : 286112,
"uuid" : "fc6d1c4f-2e83-37cc-b972-c5529f1c0e40",
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"uuid" : "487cfdeb-9b07-39bf-bfb9-970b61aea2d1",
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"uuid" : "132084c6-c347-3489-9ac2-fcaad21cdb73",
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"size" : 5079040,
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"name" : "CoreFoundation",
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{
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"source" : "A",
"base" : 0,
"uuid" : "00000000-0000-0000-0000-000000000000"
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],
"sharedCache" : {
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"size" : 3434283008,
"uuid" : "00a1fbb6-43e1-3c11-8483-faf0db659249"
},
"vmSummary" : "ReadOnly portion of Libraries: Total=1.3G resident=0K(0%) swapped_out_or_unallocated=1.3G(100%)\nWritable regions: Total=1.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.7G(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nAccelerate framework 256K 2 \nActivity Tracing 256K 1 \nCG backing stores 3328K 4 \nCG image 1888K 41 \nColorSync 544K 27 \nCoreAnimation 42.8M 112 \nCoreGraphics 32K 2 \nCoreImage 656K 2 \nCoreServices 256K 1 \nCoreUI image data 3584K 30 \nFoundation 176K 2 \nImage IO 112K 5 \nKernel Alloc Once 32K 1 \nMALLOC 311.1M 62 \nMALLOC guard page 192K 10 \nMALLOC_MEDIUM (reserved) 944.0M 8 reserved VM address space (unallocated)\nMALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)\nSQLite page cache 1536K 12 \nSTACK GUARD 56.2M 11 \nStack 13.3M 11 \nVM_ALLOCATE 144K 9 \n__AUTH 1841K 362 \n__AUTH_CONST 24.8M 590 \n__CTF 756 1 \n__DATA 44.4M 580 \n__DATA_CONST 28.5M 597 \n__DATA_DIRTY 2426K 231 \n__FONT_DATA 2352 1 \n__LINKEDIT 767.4M 7 \n__OBJC_CONST 4703K 327 \n__OBJC_RO 65.4M 1 \n__OBJC_RW 1986K 1 \n__TEXT 598.0M 619 \ndyld private memory 256K 1 \nmapped file 204.2M 46 \nshared memory 992K 20 \n=========== ======= ======= \nTOTAL 3.4G 3738 \nTOTAL, minus reserved VM space 2.1G 3738 \n",
"legacyInfo" : {
"threadTriggered" : {
"queue" : "com.apple.main-thread"
}
},
"trialInfo" : {
"rollouts" : [
{
"rolloutId" : "62fe74515312cd4599bd3c80",
"factorPackIds" : {
"MYRIAD_BOOSTS" : "62fe74805312cd4599bd3c81"
},
"deploymentId" : 240000006
},
{
"rolloutId" : "6347054113acce15305b7b82",
"factorPackIds" : {
"SIRI_MEMORY_SYNC_CONFIG" : "634705e78e8be655c1316a6e"
},
"deploymentId" : 240000005
}
],
"experiments" : [

]
}
}

Model: Mac14,2, BootROM 8419.60.44, proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M2, Apple M2, Built-In
Display: Color LCD, spdisplays_2560x1664Retina, Main, MirrorOff, Online
Memory Module: LPDDR5, Hynix
AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x4387), wl0: Sep 3 2022 02:35:52 version 20.10.965.9.8.7.129 FWID 01-b0e84a9b
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB31Bus
USB Device: USB3.1 Hub
USB Device: USB3.2 Hub
USB Device: USB3.0 Card Reader
USB Device: USB 10/100/1000 LAN
USB Device: USB2.0 Hub
USB Device: vendor_device
USB Device: USB2.1 Hub
USB Device: HID Device
USB Device: USB Billboard Device
Thunderbolt Bus: MacBook Air, Apple Inc.
Thunderbolt Bus: MacBook Air, Apple Inc.

Re: Unexplained Crash when trying to back up

Posted: Sat Jan 07, 2023 10:11 am
by support
Hi,

Thank you for alerting us to this issue. We will look into it and get back to you as quickly as possible.

As a workaround you can manually create a backup by closing DiveLogDT (this makes sure that all updates to the logbook have been processed) and then using Finder to "duplicate" the logbook file (right click on the file name and choose "Duplicate").

I wanted to collect a bit more information from you if I could.

When you "back up", are you using the "File->Backup" menu option? Does the crash occur before the file chooser is displayed or after you click "Save"? Are you trying to backup into a Cloud (iCloud Drive, Dropbox, Google Drive, etc.) backed location or directly to your local disk? And lastly, what "panel item" are you viewing when you select "File->Backup"?

It is possible that this issue is related to changes in Ventura 13.1. The crash shows that it is not related to the Backup process, but to something else that is happening prior to the backup.

Thank you again for letting us know, we really appreciate it.

Cheers,

Greg

Re: Unexplained Crash when trying to back up

Posted: Tue Jan 10, 2023 11:36 am
by jseifertjr@gmail.com
Hi thanks for getting back to me. I had recently (since the last time i used divelog) re-indexed my file structure to accomodate some rules that Dropbox has for multiple family members using the same drop box and I wondered if that was a problem. I quite dive log and restarted it and tried to back up to a different folder - thinking that the filepath might have gotten mixed up. When I did that the problem resolved itsself. My guess what that it was a filepath mismatch.

Unrelated question - can I upload a .jpg copy of my cert cards to the Personal section - under Certification Name / Organization where there is a graphic of a camera. I've tried Edit and dragging or copy/pasting and no-go.

Re: Unexplained Crash when trying to back up

Posted: Tue Jan 10, 2023 11:56 am
by support
Thanks for letting us know. Yes we also saw the latest Dropbox changes and are going to be testing that out as well shortly. DiveLogDT should still not "crash" when using it however, but unless we can duplicate the problem it is difficult to find. :|

Yes, you can insert images of the front and back of *each* of your certification cards into your logbook. You are correct that just going into Edit mode and then dragging an image into the "wells" should work. You should see a little Green "+" when you are dragging. I'm guessing though that perhaps you need to first create a "Certification" card and then select it in order to Edit it. If there is no Certification card selected, then you are editing the general "Personal" information in the top half. The idea is to create a "Certification" for each of the different certifications that the training agencies deliver, like Open Water then Advanced Open Water etc. Under the "Action menu" (the "..." or the little gear to the left of the Edit button) you should see "New Certification" where you can create a new one and the list of them will show up in the bottom left.

Let us know if that does not fix it for you and we'll take a closer look.
Thanks,
Janice